Most community pharmacies don’t grow to need a 5300 square foot building and a staff of 30 people, but Abeldt’s Gaslight Pharmacy in Lufkin, Texas has managed to do just that.
With the purchase of two drug stores and a medical supply store, Abeldt’s Gaslight Pharmacy outgrew their previous location and opened their new one in 2007; a 5300 square foot building with a medical supply department, compounding lab, and pharmacy area. Despite tremendous growth, the pharmacy remained committed to the personal, friendly service patients love small community pharmacies for.
The pharmacy’s large size has allowed for room to offer a wide variety of services and products – including mastectomy fitting, diabetic shoes, delivery, and more. Buford Abeldt, Pharmacist and owner of the pharmacy, says “Lufkin is a wonderful place. Everyone looks out for each other, which is why we want to offer so many services to them.”
Abeldt’s staff of 30 includes a mastectomy fitter that is certified by The American Board of Certification in Orthotics and Prosthetics, plus a Marketing Director. When asked why they decided to have a mastectomy department, Buford explained, “it was a needed service, so we took a chance and now we’re the only fitting place between Houston and Tyler.” The mastectomy department of Abeldt’s Gaslight Pharmacy is one of the many ways the pharmacy has shown their community they truly believe in taking care of their people.
Another way the pharmacy takes care of their people is offering them RxWiki’s digital solution to refill prescriptions. Marketing Director of Abeldt’s Gaslight Pharmacy, Kendall Windham, explained “we definitely had to go that direction because this generation is so technological. We felt it was something we had to move towards to keep our patients happy. We like to keep up with the times and provide that customer service that’s kept the pharmacy in business for over 35 years.”
Buford explained that the main benefit of going digital has been all about reputation. Says Buford, “it’s helped to keep the store at the forefront of people’s minds as the go-to place for whatever they need.”
To learn more about how you can offer the same digital solutions that Abeldt’s Gaslight Pharmacy leverages to serve their community, contact us.