Minnesota Pharmacy Serves as First Line of Healthcare

A&S Drugs in Pipestone, Minnesota celebrated its 65th anniversary on October 1st. Not only has the pharmacy been around long enough to understand the needs of their community, they also strongly believe in being their first line of defense before doctor visits.

Pharmacist-in-charge, Jay Norberg became the owner of A&S Drugs in 2010, but has been working at the pharmacy since 1993. “I’ve gone through almost three generations of people since I’ve been here, it’s been great to see the progression of people relying on the pharmacy more,” says Jay.

Jay also explained that there are many people in the community with no insurance or low income, decreasing their accessibility to medication. But thankfully, the pharmacy’s level of care has made the community extremely trusting of their advice. “A lot of times they’ll come into the pharmacy before they’ll go to the doctor to avoid spending a ton of money. Sometimes I’ll even call the physicians themselves to describe a patient’s ailments – then the doctor will prescribe over the phone.”

“It’s important for us to get back to the roots of pharmacy being the first line of defense before patients need to go to the doctor,” says Jay.

A&S Drugs also has a Free Vitamin Program that was started about four years ago. Parents with kids between the ages of 2-11 can register with the pharmacy to receive a 30-day supply of children multivitamins which can be refilled monthly. Jay explained that not only does the program show the community how much A&S cares about its health, it gives parents an extra peace of mind.

Giving patients peace of mind is a top priority for A&S Drugs, which is part of the reason they decided to go digital with RxWiki. “Some people wake up at 2:00 or 3:00 in the morning and request prescription refills. That just shows you that they woke up in a panic thinking about needing their prescriptions, and our refill app was there for them.”

Jay explained that pharmacy is completely different than it was 25 years ago, and pharmacists are required to do so much more with fewer resources than ever before. “The only way you can continue to provide the level of care we need to provide is to leverage the info you do have. So going digital is a necessity, if you’re not going to do that then you should consider getting out of this business, because it’s only going to become more of a necessity.”

To learn more about the mobile app that A&S Drugs leverages to better serve their patients, email [email protected] or call us at (877) 959-7550.