Here at Digital Pharmacist Inc., we want to keep our customers in the loop when it comes to technical updates that may affect patients. One of the newest Android software updates affects how users select their birth date, and it’s causing some confusion and frustration. The change affects all Android apps across all industries, and is not limited to our pharmacy apps.
The birth date selection process can be a little tricky because we’ve been conditioned to think of our birthday in this order — month, day, year. The software update, however, requires users to select their birthday in this order — year, month, day.
When using the Digital Pharmacist Android app for the profile setup or refill process, it seems you have to manually scroll back several years from 2017 to the year you were born, but there is a much easier way if you follow these three simple steps:
- Select the year located at the top left hand corner.
- Find the month by scrolling forwards or backwards on the calendar.
- Choose the day by clicking on the proper date on the calendar.
We are working on a solution to override Android’s default calendar function, but in the meantime, you can use the steps above to help your patients complete the refill form. For additional help or to learn more about our services, please give us a call at 877-959-7550 or email [email protected].