Our New Family Accounts

By Digital Pharmacist Staff

Families can now add multiple patients into a single family account. This feature can also be used by nurses in long-term care facilities to create patient groups. Older versions of the website refill process and mobile app did not allow for multi-patient information to be stored and transmitted from a single account.

We uncovered the need for this product feature when reading through patient reviews and analyzing birth years. We discovered many caregivers are using pharmacy websites or apps to manage the health of a dependent. Patients receiving refills via the website or app range in age from 1 month to 110 years old.  We often see reviews where dependents are mentioned. For example, “Thank you for taking care of my Dad” or “I love the app, because the baby is sleeping. If I call I will wake her up and I can’t leave the house.”

If you have any questions or need help growing your digital engagement, give us a call at 877-959-7550 or email us at [email protected] and we will gladly assist you.