fbpx

vow logo | Pharmacy IVR

Eliminate interruptions.

There’s less potential for error when you don’t have to answer every phone call.

Save Time With Interactive Voice Response (IVR)

Streamline prescription refills, orders, authorizations, and manage your calls efficiently.
VOW IVR is a secure, reliable, and feature-rich hosted VoIP system purpose-built for pharmacies.

VOW offers all the traditional phone services your business needs, plus HD voice quality and the kind of advanced features that only a cloud-based platform can provide. It easily integrates into any pharmacy software system to allow customers to refill prescriptions, find information, and communicate with your team like never before.

Streamline prescription refills, orders, authorizations, and manage your calls efficiently.
VOW IVR is a secure, reliable, and feature-rich hosted VoIP system purpose-built for pharmacies.

VOW offers all the traditional phone services your business needs, plus HD voice quality and the kind of advanced features that only a cloud-based platform can provide. It easily integrates into any pharmacy software system to allow customers to refill prescriptions, find information, and communicate with your team like never before.

Independents Using VOW

Phones Managed

Calls/M

Minutes of Usage/M

Why Choose VOW IVR?

Reliable icon
Reliable

With multiple system redundancy features and options for failover, our cloud-based VoIP system offers greater stability and reliability than any traditional phone service. With 99.9% uptime, VOW keeps your business running smoothly and your customers happy.

Secure icon
Secure

Protecting your customers’ data and staying compliant are top priorities for every pharmacy. VOW constantly monitors your server to protect your data in real-time, using multi-factor authentication, automatic intrusion prevention, and advanced data encryption.

Cost Effective icon
Cost-Effective

If you’re tired of budgeting for costly hardware upgrades, call capacity you may never use, and both phone and fax bills — VOW is your answer. With our unlimited lines, built-in electronic fax, and simple scalability options, you’ll cut down on expenses and headaches.

Scalable icon
Scalable

VOW can scale to meet the needs of any business. So, whether your pharmacy receives three calls a day or 3,000, our system can support your growing business with unlimited lines, automated communications, and multi-site capabilities.

Key Features

Encrypted HD Voice Service

Stay compliant while experiencing calls the way they were meant to be heard — in vivid HD. With our end-toned digital infrastructure, call quality has never been clearer or more secure.

Outbound Calling

Using information from your pharmacy software system, TalkRx can automatically call customers to let them know their prescriptions are ready for pickup.

Prescription Refill IVR

With our easy-to-use IVR system, routine customer calls are 100% automated. Customers can even order refills, with requests sent directly from your IVR to your pharmacy software.

Electronic Fax Integration

Save time and paper. Incoming faxes are delivered directly to your pharmacy software system. That means less scanning, less printing, and less waste.

Interactive Voice Response - Key Features - photo

Advanced Features

SMS icon

Short Message Service (SMS)

Send and receive text messages directly from your pharmacy phone numbers.

SMS icon

Music on Hold

Easily upload and manage your own hold music or advertising messages.

SMS icon

Profile Management

Locate patient profiles and prescription information with the click of a button.

SMS icon

Click-to-Call

Connect with patients, doctors, and insurance companies with a single click from your pharmacy software.

SMS icon

After Hours On-Call Management

Provide after hours services to patients without providing personal information or phone numbers.

SMS icon

Multi-Site Setup

Easily communicate between stores or call centers and seamlessly transfer callers from one store to another.

SMS icon

Voicemail Archive

Pause, rewind, and replay any voicemail at any time — even years later.

SMS icon

Voice Capabilities

Get enhanced call features like ring groups, queue management, voicemail to email, and auto attendance.

SMS icon

Call Recording

Easily communicate between stores or call centers and seamlessly transfer callers from one store to another

SMS icon

Enhanced Cybersecurity

Rest easy knowing your customers’ data is safe and secure with our firewall services. 

SMS icon

Unlimited Lines

Eliminate busy lines forever. With our scalable solution, your customers will always be able to reach you. 

SMS icon

Call Reporting

For URAC- or ACHC-accredited specialty pharmacies, VOW provides built-in call reporting capabilities that support you on the road to accreditation.

digital pharmacist - transform your pharmacy illustration

Ready to Transform Your Pharmacy?

Get Started With Your Demo Today.

 

Existing customer looking for help? Head to our contact us page and fill out the form, or give us a call: 877-959-7550