Eliminate interruptions.
There’s less potential for error when you don’t have to answer every phone call.
Save Time With Interactive Voice Response (IVR)
IVR supports pharmacy operations by managing incoming calls and giving your patients the information they need exactly when they need it. A self-service solution, IVR streamlines prescription refills, orders, authorizations, and queries about store information. It’s designed to give you room to breathe and help you reduce interruptions and potential errors so you can work more efficiently.
You can spend more time focusing on patients in-store and less time on the phone with our fully-configurable and secure system. With multiple-line capacity and 24-hour service, Digital Pharmacist’s cloud-based IVR enables you to provide quality customer service and increase efficiencies.
You want to give every patient and customer the attention they deserve.
IVR supports pharmacy operations by managing incoming calls and giving your patients the information they need exactly when they need it. A self-service solution, IVR streamlines prescription refills, orders, authorizations, and queries about store information. It’s designed to give you room to breathe and help you reduce interruptions and potential errors so you can work more efficiently.
You can spend more time focusing on patients in-store and less time on the phone with our fully-configurable and secure system. With multiple-line capacity and 24-hour service, Digital Pharmacist’s cloud-based IVR enables you to provide quality customer service and increase efficiencies.
Cloud-Based Technology
Fully-Configurable System
Instead of relying on us to make changes for you, our updated system enables you to configure and customize your own settings through your pharmacy experience dashboard. Change and update your store hours, create special greetings and set them for specific hours, manage call routing and forwarding options, and more. You can also choose from a selection of prescription retrieval and fulfillment options to keep patients up-to-date on your offerings and activate or deactivate them as needed.
Visual Voicemail
Digital Pharmacist’s IVR comes with the option to set up a separate voicemail for doctors so they can submit prescriptions and approve refills efficiently. Your pharmacy experience dashboard routes all messages to a single place, so you can retrieve and access voicemails instantly. Any computer with internet access can log in to the dashboard through a secured account. Our visual voicemail feature shows you the caller’s phone number, voicemail preview, and allows you to play the recording or download it to listen to later.
Infinite Call Capacity
– Brian Thompson
RPh. and Owner, Jones Drug Store
Ready to Transform Your Pharmacy?
Existing customer looking for help? Head to our contact us page and fill out the form, or give us a call: 877-959-7750
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