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| Pharmacy IVR
Eliminate interruptions and spend more time with patients.
Let Vow IVR manage and automate your calls. Get more time back in your day.
Save Time With Interactive Voice Response (IVR)
Vow IVR is a secure, reliable, and feature-rich hosted VoIP system purpose-built for pharmacies.
Vow offers all the traditional phone services your business needs, plus HD voice quality and the kind of advanced features that only a cloud-based platform can provide. It easily integrates into any pharmacy software system to allow customers to refill prescriptions, find information, and communicate with your team like never before.
Vow IVR is a secure, reliable, and feature-rich hosted VoIP system purpose-built for pharmacies.
Vow offers all the traditional phone services your business needs, plus HD voice quality and the kind of advanced features that only a cloud-based platform can provide. It easily integrates into any pharmacy software system to allow customers to refill prescriptions, find information, and communicate with your team like never before.
Independents Using Vow
Phones Managed
Calls/Month
Minutes of Usage/Month
Why Choose Vow IVR?
Reliable
With multiple system redundancy features and options for failover, our cloud-based VoIP system offers greater stability and reliability than any traditional phone service. With 99.9% uptime, Vow keeps your business running smoothly and your customers happy.
Secure
Protecting your customers’ data and staying compliant are top priorities for every pharmacy. Vow constantly monitors your server to protect your data in real-time, using multi-factor authentication, automatic intrusion prevention, and advanced data encryption.
Cost-Effective
If you’re tired of budgeting for costly hardware upgrades, call capacity you may never use, and both phone and fax bills — Vow is your answer. With our unlimited lines, built-in electronic fax, and simple scalability options, you’ll cut down on expenses and headaches.
Scalable
Vow can scale to meet the needs of any business. So, whether your pharmacy receives three calls a day or 3,000, our system can support your growing business with unlimited lines, automated communications, and multi-site capabilities.
Key Features
Encrypted HD Voice Service
Stay compliant while experiencing calls the way they were meant to be heard — in vivid HD. With our end-to-end digital infrastructure, call quality has never been clearer or more secure.
Outbound Calling
Using information from your pharmacy software system, Vow IVR can automatically call customers to let them know their prescriptions are ready for pickup.
Prescription Refill IVR
With our easy-to-use IVR system, routine customer calls are 100% automated. Customers can even order refills, with requests sent directly from your IVR to your pharmacy software.
Electronic Fax Integration
Save time and paper. Incoming faxes are delivered directly to your pharmacy software system. That means less scanning, less printing, and less waste.
Advanced Features
Short Message Service (SMS)
Send and receive text messages directly from your pharmacy phone numbers.
Music on Hold
Easily upload and manage your own hold music or advertising messages.
Profile Management
Locate patient profiles and prescription information with the click of a button.
Click-to-Call
Connect with patients, doctors, and insurance companies with a single click from your pharmacy software.
After Hours On-Call Management
Provide after hours services to patients without providing personal information or phone numbers.
Multi-Site Setup
Easily communicate between stores or call centers and seamlessly transfer callers from one store to another.
Voicemail Archive
Pause, rewind, and replay any voicemail at any time — even years later.
Voice Capabilities
Get enhanced call features like ring groups, queue management, voicemail to email, and auto attendance.
Call Recording
Securely record, document, and archive any inbound or outbound call.
Enhanced Cybersecurity
Rest easy knowing your customers’ data is safe and secure with our firewall services.
Unlimited Lines
Eliminate busy lines forever. With our scalable solution, your customers will always be able to reach you.
Call Reporting
For URAC- or ACHC-accredited specialty pharmacies, Vow provides built-in call reporting capabilities that support you on the road to accreditation.
Blog
What Pharmacies Should Know About the 2023 Medicare Part D Final Rule
The 2023 Medicare Part D Final rule affects all stakeholders – plan sponsors, pharmacies, and beneficiaries. Fortunately, the changes to come from this final rule lean in favor of pharmacies and beneficiaries rather than sponsors. While the changes won’t solve all of the problems for community pharmacies, it is a tremendous step in the right direction when it comes to reimbursement transparency.
Pharmacy Drive-Thru Advantages and Best Practices
Drive-thrus made a huge difference to pharmacies during COVID-19. Here’s how to make the most of yours beyond the pandemic.
6 Ideas for Mother’s Day at Your Pharmacy
Mother’s Day is a chance to pay homage to the special moms that fill your pharmacy – both your patients and your team! Check out the ideas we have compiled below for a thoughtful and tasteful Mother’s Day at your pharmacy!
Ready to Transform Your Pharmacy?
Existing customer looking for help? Head to our contact us page and fill out the form, or give us a call: 877-959-7550