Pharmacy IVR

Eliminate interruptions.

There’s less potential for error when you don’t have to answer every phone call.

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Interactive Voice Response

Save Time With Interactive Voice Response (IVR)

You want to give every patient and customer the attention they deserve.

Digital Pharmacist’s cloud-based Interactive Voice Response (IVR) automates manual tasks so you can practice at the top of your license.

IVR supports pharmacy operations by managing incoming calls and giving your patients the information they need exactly when they need it. A self-service solution, IVR streamlines prescription refills, orders, authorizations, and queries about store information. It’s designed to give you room to breathe and help you reduce interruptions and potential errors so you can work more efficiently.

You can spend more time focusing on patients in-store and less time on the phone with our fully-configurable and secure system. With multiple-line capacity and 24-hour service, Digital Pharmacist’s cloud-based IVR enables you to provide quality customer service and increase efficiencies.

You want to give every patient and customer the attention they deserve.

Digital Pharmacist’s cloud-based Interactive Voice Response (IVR) automates manual tasks so you can practice at the top of your license.

Cloud-Based Technology

Our IVR is “smart” and runs on secure software installed on your server that connects directly to the cloud, guaranteeing high uptimes and minimal service interruption. With no equipment required and integration with over 70 pharmacy management systems, setting up your IVR is a quick and simple process. Settings can be accessed from any connected computer, so if you need to make changes, or let patients know of an emergency closure, you don’t even have to leave your house.

Fully-Configurable System

Instead of relying on us to make changes for you, our updated system enables you to configure and customize your own settings through your pharmacy experience dashboard. Change and update your store hours, create special greetings and set them for specific hours, manage call routing and forwarding options, and more. You can also choose from a selection of prescription retrieval and fulfillment options to keep patients up-to-date on your offerings and activate or deactivate them as needed.

Visual Voicemail

Digital Pharmacist’s IVR comes with the option to set up a separate voicemail for doctors so they can submit prescriptions and approve refills efficiently. Your pharmacy experience dashboard routes all messages to a single place, so you can retrieve and access voicemails instantly. Any computer with internet access can log in to the dashboard through a secured account. Our visual voicemail feature shows you the caller’s phone number, voicemail preview, and allows you to play the recording or download it to listen to later.

Infinite Call Capacity

IVR helps you manage your workflow effectively and keep up with increased business, no matter what. Configure your smart system to the setting that works best for you, whether that means routing all calls directly to the IVR to limit pickups, or using it as a backup to manage overflow. You can set up multiple phone lines so you can automatically forward calls to different numbers and reroute as needed. Our after-hours setting lets you accept refills and messages when your pharmacy is closed, keeping you in business 24/7.

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“We’ve just switched over to Digital Pharmacist a couple of weeks ago and I’m already amazed at the difference between them and our old IVR system.”