vow logo | Pharmacy IVR 

Eliminate interruptions and spend more time with patients.

Let Vow Interactive Voice Response (IVR) manage and automate your calls so you can get more time back in your day.

Manage your calls efficiently and streamline prescription management with IVR.

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Vow IVR is a secure, reliable, and feature-rich hosted VoIP system purpose-built for pharmacies.

Vow offers all the traditional phone services your business needs, plus HD voice quality and the kind of advanced features that only a cloud-based platform can provide. It easily integrates into any pharmacy software system to allow customers to refill prescriptions, find information, and communicate with your team like never before.

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Why Choose Vow IVR?

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Reliable

With multiple system redundancy features and options for failover, our cloud-based VoIP system offers greater stability and reliability than any traditional phone service. With 99.9% uptime, Vow keeps your business running smoothly and your customers happy.

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Secure

Protecting your customers’ data and staying compliant are top priorities for every pharmacy. Vow constantly monitors your server to protect your data in real-time, using multi-factor authentication, automatic intrusion prevention, and advanced data encryption.

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Cost-Effective

If you’re tired of budgeting for costly hardware upgrades, call capacity you may never use, and both phone and fax bills — Vow is your answer. With our unlimited lines, built-in electronic fax, and simple scalability options, you’ll cut down on expenses and headaches.

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Scalable

Vow can scale to meet the needs of any business. So, whether your pharmacy receives three calls a day or 3,000, our system can support your growing business with unlimited lines, automated communications, and multi-site capabilities.

    Features Our Pharmacists Love

    • REncrypted HD Voice Service

    Stay compliant while experiencing calls the way they were meant to be heard — in vivid HD. With our end-to-end digital infrastructure, call quality has never been clearer or more secure.

      • ROutbound Calling

      Using information from your pharmacy software system, Vow IVR can automatically call customers to let them know their prescriptions are ready for pickup.

      • RPrescription Refill IVR

      With our easy-to-use IVR system, routine customer calls are 100% automated. Customers can even order refills, with requests sent directly from your IVR to your pharmacy software.

        • RElectronic Fax Integration

        Save time and paper. Incoming faxes are delivered directly to your pharmacy software system. That means less scanning, less printing, and less waste.

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        What Sets Us Apart: Advanced Features

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        Short Message Service (SMS)

        Send and receive text messages directly from your pharmacy phone numbers.

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        Music on Hold

        Easily upload and manage your own hold music or advertising messages.

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        Profile Management

        Locate patient profiles and prescription information with the click of a button.

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        Click-to-Call

        Connect with patients, doctors, and insurance companies with a single click from your pharmacy software.

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        After Hours On-Call Management

        Provide after hours services to patients without providing personal information or phone numbers.

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        Multi-Site Setup

        Easily communicate between stores or call centers and seamlessly transfer callers from one store to another.

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        Voicemail Archive

        Pause, rewind, and replay any voicemail at any time — even years later.

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        Voice Capabilities

        Get enhanced call features like ring groups, queue management, voicemail to email, and auto attendance.

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        Call Recording

        Securely record, document, and archive any inbound or outbound call.

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        Enhanced Cybersecurity

        Rest easy knowing your customers’ data is safe and secure with our firewall services. 

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        Unlimited Lines

        Eliminate busy lines forever. With our scalable solution, your customers will always be able to reach you. 

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        Call Reporting

        For URAC- or ACHC-accredited specialty pharmacies, Vow provides built-in call reporting capabilities that support you on the road to accreditation.

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        Ready to Transform Your Pharmacy?

        Get started with a free demonstration of our leading pharmacy software today.