Direct Secure Messaging

Drive revenue and retention with Rx Confer.

Increase the effectiveness of patient communication with a secure, highly-targeted communication platform.

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Deliver Highly Targeted, Secure Text Messages With Rx Confer

The quickest way to grow your pharmacy business is by nurturing relationships with your current patient base.

Digital Pharmacist’s Rx Confer gives you the tools you need to drive revenue and retention, improve patient adherence, and reduce your workload. Connect with patients personally without relying on the phone for secure conversations. Our HIPAA-compliant solution allows you to communicate securely in real-time and personalize contact through targeted or bulk messaging.

Digital Pharmacist’s original secure 2-way messaging product, launched in September 2019, helped pharmacists protect private health information and reduce the time they spent on the phone by 50%. A year and thousands of messages later, we’ve collected data and feedback from hundreds of pharmacy clients to upgrade the experience.

Rx Confer’s user experience is built with pharmacists in mind so you can save time and simplify tasks that require patient contact. The platform allows pharmacies to develop task-based workflows that automate outreach and track prescription lifecycles, promoting adherence and reducing your return to stock. It also helps you identify opportunities to promote incremental pharmacy services and manage patient relationships effectively and securely from multiple access points.

Transform the way you communicate with patients and propel your pharmacy into the future with better, faster, more personalized care.

The quickest way to grow your pharmacy business is by nurturing relationships with your current patient base.

Digital Pharmacist’s original secure 2-way messaging product, launched in September 2019, helped pharmacists protect private health information and reduce the time they spent on the phone by 50%. A year and over 350,000 messages later, we’ve collected data and feedback from more than 850 pharmacy clients to upgrade the experience.

Transform the way you communicate with patients and propel your pharmacy into the future with better, faster, more personalized care.

Secure and HIPAA-compliant

Rx Confer allows you to connect with patients safely and prevent unintentional violations by securing protected health information (PHI). A data-encrypted system prevents messages from being hacked and tells you whether the phone numbers you have for patients are cell phones or landlines. Patients can access the messaging platform through your branded mobile app or on their phones. Before they can see or respond to messages, they’ll have to verify their identity and grant HIPAA consent.

Bulk and Targeted Messaging

Reach more people in less time. Instead of contacting patients one by one, you can send secure bulk messages to hundreds of patients with just a few keystrokes. Automate notifications like Rx ready, refill reminders, prescription delivery status, return to stock, and prescription delays. Build and nurture patient relationships with targeted messaging. You can search for specific patients and initiate one-on-one conversations, or build rapport with personalized messages like birthday greetings. To save time, choose from our selection of pre-populated templates for everyday scenarios or create your own unique templates in your pharmacy experience dashboard.

2-Way Messaging and Multimedia Sharing

Rx Confer helps you engage with patients through real-time conversations. The 2-way messaging feature keeps you connected, making it easy for patients to ask questions, receive reminders, and share information securely from their phones or pharmacy app. It also supports image-sharing, allowing you and your patients to upload, send, and receive pictures. Simplify important communication by sharing updated insurance cards and images of prescription bottles. You can also send and receive a range of specially-selected emojis and GIFs for an added personal touch.

Multi-Platform Access and Management

Rx Confer offers multiple points of secure contact for you and your patients’ convenience. The platform includes a simple, intuitive interface for maximum efficiency. With the ability to create workflows, you can easily group and target patients and organize communication. Our pharmacy experience dashboard helps you safely import information individually or through your PMS. You can also bulk upload information to create patient profiles. Log in from any connected computer in-store to send and receive messages through your inbox and opt for browser or email notifications to alert you of new messages. Patients can also choose to send a message straight from their phone or download your branded mobile app.

Clinical Opportunity Identification

Leverage data to grow your business. With a state-of-the-art clinical algorithm, Rx Confer helps you sort through patient information and isolate clinical opportunities. This premium feature enables pharmacies to identify non-adherent cholesterol, hypertension, and diabetes patients for intervention and work with them to raise their PDC scores. The platform’s workflows and scheduling capabilities also make it easy to drive revenue by promoting existing pharmacy services like immunizations and medication therapy management.

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“The ability to text our patients and have them reply has significantly improved our workflow efficiency. I’m especially grateful that we already had this in place before COVID-19. It has helped decrease our person-to-person contact while still enabling us to communicate with our patients safely and effectively.”