Dedicated to Your Success

Have a question about your products or want more information on the Digital Pharmacist program? Just ask!

Give our support line a call at (877) 959-7550 or fill out the form below.

 


You can also give our support line a call at (877) 959-7550

Frequently Asked Questions

Find quick answers to the questions we receive most often.

Mobile App

Questions about your app

A:

Where your refills go from the website and mobile app depends on how you are setup to receive those refills. We setup refill delivery in primarily two ways, one way is integration and the other is fax.

Integration is our recommended way to setup refill delivery. What integration means is that we will automatically input all refills coming in from the website and mobile app directly into your pharmacy management queue. We do this by interfacing with your pharmacy management system so that we can pass refills directly to it. We currently integrate with 60 major pharmacy management systems.

The other way we deliver refills is by fax. If your pharmacy is not integrated to receive refills directly into the queue, we can send them to your fax machine for you to process.

A:

Downloading and finding the mobile app is simple to do. The best way for your patients to find and download the mobile app is for the patient to visit the mobile page of your website and use the text-to-download feature. This feature will send your patient a text message with a download link for easy downloading.

The patient can also find the app both on the App Store and the Google Play store. They will need to search for the app your pharmacy is using and download the app from their respected stores. Once they have downloaded the app, they will need to put in the pharmacy’s zip code to locate your pharmacy.

A:

The mobile app offers many of the same features that are offered on our websites, only in a very mobile friendly format. The primary feature of the mobile app is, of course, the ability to refill prescriptions easily and conveniently right from your mobile device. The truly great thing about the refill functionality of the mobile app, is it save all of the Rx numbers for future refills. If your patients need to refill a prescription, it is as easy as clicking on the prescription they need refilled from the profile and selecting refill.

The features of the mobile app don’t stop at refills. Your patients can also set up medication reminders that will send push notifications to their phone when it is time to take their medication. There is also an extensive health news section where your patients can stay up to date on the latest health topics.

The app also includes all of your pharmacy’s contact and address information. This makes it easy for patients to know how to contact you and get to your pharmacy.

A:

The app is completely free for your patients to use. We will never charge your patients for any of our services.

Website

Questions about your site

A:

All of our websites come with most standard web pages found on most websites. These pages include home, about us, services and contact pages. We also include some advanced pages that are unique to Digital Pharmacist websites. These pages include refill, new patient transfer, mobile app, medication encyclopedia, and health news pages.

However, if there is something you need added to your website that is specific to your pharmacy, give us a call. One of our Success Team members will be more than happy to discuss your options for getting it added to your website.  

A:

Customizing websites is our specialty. We would be happy to discuss any changes you have in mind for your website. Not all changes are possible but most are. Give us a call today to speak with a member of our Success Team and one of our team members will be more than happy to go over any edits or customizations you may have.

A:

Where your refills go from the website and mobile app depends on how you are setup to receive those refills. We setup refill delivery in primarily two ways, one way is integration and the other is fax.

Integration is our recommended way to setup refill delivery. What integration means is that we will automatically input all refills coming in from the website and mobile app directly into your pharmacy management queue. We do this by interfacing with your pharmacy management system so that we can pass refills directly to it. We currently integrate with 60 major pharmacy management systems.

The other way we deliver refills is by fax. If your pharmacy is not integrated to receive refills directly into the queue, we can send them to your fax machine for you to process.

A:

It is very possible that your old website hosting company is also hosting your domain. If this is the case, it is very common for website hosting companies to transfer domains to one another. Most of the time, this process is very simple. We, with your assistance, will place a request with the current holder of the domain to have that domain transferred. Once the domain transfer request is received by the current domain holder, they will create an EPP code so that we can transfer the domain anywhere you would like.

As for where to transfer the domain, there are two popular options. The first option is for the domain to be transferred to us so we can manage and host the domain on your behalf. The second option is for you to transfer the domain to yourself by setting up and account with a domain registrar. If you decide to transfer the domain to yourself, you will be in charge of changing the domain settings when it comes time to take the domain live. No need to worry though. When that time comes, our Success Team will be more than happy to walk you through the process of changing those settings to take your website live.   

A:

If you do not already have a domain for your pharmacy, we will be more than happy to purchase a non-premium domain as part of your subscription with us. However, if you already have a domain for your pharmacy, it is best to use that domain for your new website. Having multiple domains or websites can be confusing for patients and hurt your search engine optimization (SEO).

If you have any questions about domains, give us a call and one of our Success Team members will be more than happy to help.

A:

The easiest way to find out where a domain is being hosted is by doing a WHOIS lookup. This type of lookup will give us information on who owns a domain and where they are housing that domain. Hopefully, if the domain is not set to private in some way, this will pull up the information we need right away.  

Many people don’t realize that a domain and a website are not the same and most of the time they are stored in two completely different places. So instead of looking for where your domain is hosted where your website is being hosted, we can help you run a search and find out where the domain is registered.