By Digital Pharmacist Staff
Within our upgraded and HIPAA-secure refill process, we now ask pharmacist-approved questions, to ensure patients understand their medications and are not experiencing side effects. For example, we ask if a patient with diabetes is checking his/her feet or if patients who take lisinopril are experiencing dry cough. We provide links to videos or content pages to give them the resources needed for a better understanding of their health condition. If a patient indicates he/she is experiencing these side effects, our pharmacy team alerts you.
In addition to asking about side effects, we are helping schedule patients for vaccinations, especially the flu vaccination. In our beta period, approximately 5 percent of patients indicated that they were experiencing side effects, did not understand their condition or were interested in scheduling a flu vaccination.
In the second half of the year, we will make it possible for you to introduce your own questions. For example, you will be able to recommend appropriate supplements based on a patient’s condition or for drug-induced nutrient depletion.
If you have any questions or need help growing your digital engagement, give us a call at 877-959-7550 or email us at [email protected] and we will gladly assist you.