Below are our top frequently asked questions regarding Digital Pharmacist’s Reputation Management program.
Q: What is Reputation Management?
Reputation Management is a white-glove service for your online presence. We reach out to active patients and ask them to leave an online review for the pharmacy. Once a review is posted, we will respond to the patient and thank them for their feedback.
Q: How often are messages sent to promote reviews?
Our default is to send no more than one message every three months. This avoids over-messaging your patients, but still gives them multiple opportunities over time to review your pharmacy. The frequency of messages sent can be edited to your liking.
We can send messaging as often as every refill, or as infrequently as once every six months.
Q: Where are the reviews posted?
We ask patients to post reviews on Google, Facebook, or through an internal feedback form. We’ve found that Google and Facebook garner the most responses, and are the most valuable to potential patients looking for a highly-rated pharmacy.
Q: Who responds to the reviews that are left?
Digital Pharmacist responds to all reviews that are left for your pharmacy on Facebook and Google. All of our responses are HIPAA compliant and are sent by a real person. None of our responses are auto-generated.
Q: What happens when a negative review comes through?
If a negative review makes its way online, we thank the reviewer for their feedback. Additionally, we will offer a way for the reviewer to connect with your pharmacy to resolve their concern. We will contact you to let you know that a negative review has been posted. This allows you to be prepared if someone reaches out with their concern.
If you have any questions about your reputation management product or need help with patient-verified reviews, give us a call at 877-959-7550 or email us at [email protected].