by Kathleen Foster | Last updated Jul 26, 2023 | Pharmacy Management, Pharmacy Technology
COVID-19 has defined the healthcare industry’s use of technology, especially when it comes to automating patient care from a distance. According to research by SR Health and Reckner, 84% of patients are open to using automated communication solutions. Also, 81% and...
by Maria Kassam | Last updated Apr 19, 2022 | Digital Pharmacist Products, Pharmacy Management, Pharmacy Technology
Interactive voice response (IVR), a digital phone system that automates and routes calls, has become a mainstay for independent pharmacies, especially during COVID-19. In addition to streamlining inbound and outbound calls, IVR can save staff time with self-service...
by Kathleen Foster | Last updated Jan 26, 2022 | COVID-19, Digital Pharmacist Products
in February 2021, the federal government began shipping COVID-19 vaccines directly to pharmacies nationwide. Since then, pharmacies have been inundated with inquiries about vaccination appointments, disrupting day-to-day operations and increasing staff workloads....
