Product Spotlight

Reviews Matter

In case you missed our last blog post about reputation management, you can access it here.

In this blog post, we will illuminate how important online reviews really are and what platforms people are using to leave reviews. 

To help give you a better idea, we compiled and looked at nearly 2475 patient ratings and reviews posted on third party platforms. Most of these reviews were posted on Google, Facebook and Yelp. 

In fact, 66.1 percent of these reviews were posted on Google. While 23.8 percent of the reviews were posted on Facebook. On Yelp, that number was 5.7 percent. 

Overall the ratings were 4.4 stars. 

When asked why they love their community pharmacy so much, patients overwhelmingly focused on eight areas: 

#1 Friendly and caring

#2 Helpful and very accommodating (Goes above and beyond)

#3 Treats you like family

#4 Personalized and great service

#5 Dependable and trustworthy

#6 Convenient (Especially Delivery)

#7 Knowledgeable

#8 Professional

Here is some actual patient reviews that were posted to Google and Facebook. 

If you are part of our reputation management program, reviews on third party platforms are monitored on your behalf. The much needed tools to be able to appropriately and timely respond are available to you. 

To learn more about Digital Pharmacist’s Reputation Management program, give us a call at (877) 959-7550 or email us at connect@digitalpharmacist.com.

digital pharmacist - transform your pharmacy illustration

Ready to Transform Your Pharmacy?

Get Started With Your Demo Today.

 

Existing customer looking for help? Head to our contact us page and fill out the form, or give us a call: 877-959-7550

Product Spotlights

Explore All Spotlights

A Pharmacist’s Guide to a Successful Vaccination Program
A Pharmacist’s Guide to a Successful Vaccination Program

When thinking through ways we can advocate for our patients and keep them healthy, vaccinations are always at the top of the list. For years front-line healthcare providers have been educating our communities on the importance of receiving vaccines for not only themselves but their families as well.

We have compiled a downloadable guide to provide you with the tools, and hopefully, a few new tricks, to successfully implement and promote a successful vaccination program at your pharmacy.

read more