Our New Fall Back To Fax System

By Digital Pharmacist Staff

In our old system, if there was a communication error with your pharmacy management system, our support team would manually send refills via fax within 4 to 6 hours. We have now automated this process. After two failed attempts to connect to your pharmacy management system, our servers automatically fax the refill to the store. Our support team then works with the store or pharmacy management system to restore the connection.

If the connection to your pharmacy management system and your fax line is not responding, we will alert the patient who is attempting to refill there is a persistent error and they should call the pharmacy. This will prevent patients from showing up at the pharmacy with an expectation that a refill was successfully submitted.

If you have any questions or need help growing your digital engagement, give us a call at 877-959-7550 or email us at [email protected] and we will gladly assist you.